Policies
VacuuPro is a local, established service provider with 38+ years of experience working
alongside homeowners, builders, and contractors. We know our industry inside and out — and we only partner with the best manufacturers who provide strong warranties to back our systems.
VacuuPro Guarantee
From day one, our promise has been simple: Love it, or return it.
Our customer care is personal, direct, and built on integrity. If something goes wrong, we make it right — quickly and diligently. Our reputation for honesty and reliability means more to us than any single sale.
We stand behind our built-in vacuum systems with a 100% 60-Day Money-Back Guarantee. This guarantee reflects the foundation of our business — confidence in our products, pride in our workmanship, and the reputation we’ve built over decades of service.
All Installation and Service workmanship is covered by a 1-Year Workamanship Guarantee. We will cover the cost of any visit within 1-Year from the date of installation to correct any problem that directly occurred as a result of a failure on our part to properly install or service the equipment.
Returns & Exchanges
If within 60 days of activation you are not completely satisfied, simply call us. We’ll arrange for either
exchange or a full refund.
For a full refund, a VacuuPro technician will remove the power unit, exposed tubing, hoses and attachment kit(s) from your home. Refunds may take up to 30 days for processing
How we handle your personal information
We value your privacy and are dedicated to protecting your personal data. We do not share your data with third parties for marketing or promotional purposes.
Please see our full Privacy Policy to learn more about how we collect, use, store, and protect your personal data, and your rights concerning this data.